(800) 555-0564

ADDCO Electric Fireplaces - Your #1 source for electric fireplaces and mantels


Click Here to Convert Your Existing Fireplace to Electric

FREE, Same Day Shipping On Most Products - No Sales Tax in USA

Frequently Asked Questions

We Ship to the USA and Canada
Made in the USA: Custom Made Magnetic, Steel Trim Kits

Convert Any Fireplace to Electric w/ an Electric Fireplace Insert & Custom Trim Click Here
THE TRIMS ATTACH TO THE INSERT TO COVER THE FIREPLACE OPENING


Step 1: Measure Your Fireplace Opening Front: W" x H" x D" and Back: W" x H"
Step 2: Select An Electric Insert Or Call 1-800-555-0564 For A Recommendation
Step 3: Order a Custom Trim to Cover The Opening Click Here to View Finishes

Most Frequently Asked Questions
Disclaimer Policy

Q: WHY BUY FROM ADDCO ELECTRIC FIREPLACES?
A: ADDCO HAS BEEN IN BUSINESS SINCE 1977.
WE ARE AN AUTHORIZED E-COMMERCE SELLER FOR ALL MAJOR BRANDS. 1-800-555-0564.

Q: DO YOU OFFER DISCOUNTS?
A: YES! CALL 1-800-555-0564 FOR INFORMATION.

Q: DO YOU OFFER DISCOUNT PROGRAMS?
A: YES! CLICK HERE TO BECOME AN ADDCO MEMBER.

Q: CAN I USE MY FIREPLACE WITHOUT HEAT?
A: YES, THE FIREPLACES CAN BE USED WITH OR WITHOUT HEAT FOR ALL SEASON ENJOYMENT.

Q: HOW DO I CONVERT MY FIREPLACE TO ELECTRIC?
A: WITH A PREMADE ELECTRIC FIREPLACE INSERT AND A CUSTOM TRIM THAT COVERS THE OPENING.
CALL 1-800-555-0564 FOR A RECOMMENDATION.

Q: WHERE ARE THE TRIMS MADE?
A: CUSTOM TRIMS ARE MADE IN THE U.S.A.

Q: WHAT IS THE ESTIMATED DELIVERY TIME?
A: NORMALLY 2-5 DAYS. WE PROVIDE TRACKING INFORMATION.

Q: DO I HAVE TO INSPECT THE DELIVERY AND SIGN FOR IT?
A: YES, CLICK HERE FOR DETAILS.

Q: HOW LARGE AN AREA WILL MY ELECTRIC FIREPLACE HEAT?
A: PLUG-IN INSERTS HEAT 400+ SQ. FT. WHILE INFRARED INSERTS HEAT 1000+ SQ. FT.

Q: WHAT IS YOUR RETURN POLICY?
A: CLICK HERE TO READ RETURN POLICY.

Q: DO YOU OFFER FREE SHIPPING?
A: YES.

Q: DO YOU CHARGE SALES TAX?
A: NO, NOT IN THE CONTINENTAL U.S.A.

Q: DO YOU STOCK THE PRODUCTS?
A: YES, WE ARE A STOCKING DISTRIBUTOR.

Q: ARE THE MANTELS PREASSEMBLED?
A: NO, IN MOST CASES ASSEMBLY IS REQUIRED.

Q: CAN ELECTRIC FIREPLACES BE PLUGGED INTO A STANDARD OUTLET?
A: YES, OUR FIREPLACES PLUG INTO A STANDARD OUTLET.
HARDWIRE BUILDERS MODELS ARE AVAILBLE.

Q: DO YOU HAVE A VIDEO OF THE FLAMES?
A: YES, CLICK HERE TO SEE VIDEOS.

Q: DO THE ELECTRIC FIREPLACES COME WITH A WARRANTY?
A: ALL WARRANTIES ARE PROVIDED THROUGH THE MANUFACTURER.
CLICK HERE FOR CONTACT INFORMATION.

Q: DO YOU SHIP TO CANADA?
A: YES, CALL 1-800-555-0564 FOR DETAILS..

Convert Your Fireplace To Electric Q&A

Q: HOW DO I CONVERT MY FIREPLACE TO ELECTRIC?
A:Step 1: MEASURE YOUR FIREPLACE OPENING FRONT: W" x H" x D" AND BACK: W" x H"
Step 2: SELECT AN ELECTRIC INSERT OR CALL 1-800-555-0564 FOR A RECOMMENDATION
Step 3: ORDER A CUSTOM TRIM TO COVER THE OPENING Click Here to View Finishes

Q: DO YOU RECOMMEND A DEDICATED CIRCUIT?
A: YES. MOST ELECTRIC FIREPLACES ARE 11-12.5 AMPS AND REQUIRE A DEDICATED CIRCUIT.

Q: ARE THEY EASY TO INSTALL?
A: YES. THEY ARE DIY PRODUCTS.

Q: WHAT DOES IT COST PER HR WITHOUT HEAT (Flame Only)?
A: COST VARIES BETWEEN $.04 - $.12/ HOUR (Varies In Each State)

Q: WHAT DOES IT COST PER HOUR WITH HEAT AND FLAME?
A: COST VARIES BETWEEN $.08 - $.15 /HR.(Varies In Each State)

Q: CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR PELLET FIREPLACE?
A: YES. THE OPENING DIMENSIONS ARE REQUIRED TO SELECT AN INSERT. CALL 1-800-555-0564 FOR ADVICE.

Q: CAN I USE MY EXISTING SURROUND/MANTEL?
A: YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.

Q: ARE CUSTOM TRIM FINISHES AVAILABLE?
A: YES. CLICK HERE TO VIEW FINISHES.

Order Security

Q: IS THE ONLINE CART SYSTEM SECURE TO PLACE AN ORDER THROUGH?
A: YES, ORDERS PLACED THROUGH THE WEB PAGE CART SYSTEM ARE SAFE AND SECURE.
CLICK HERE TO READ OUR PRIVACY / SECURITY POLICY.

Q: IS WWW.ELECTRICFIREPLACES.COM A SECURE SITE TO ORDER THROUGH?
A: CLICK ON LOGO TO LEARN MORE

Contact Info

Q: CAN I ORDER BY PHONE?
A: YES, CALL 1-800-555-0564 OR 1-800-965-3850

Q: WHERE ARE YOU LOCATED?
A: ADDCO'S CORPORATE OFFICE IS IN PORTLAND, OR

Q: WHAT IS ADDCO'S CONTACT INFORMATION?
A: CALL 1-800-555-0564 OR EMAIL ADDCOELECTRICCO@AOL.COM

Shipping Questions

Q: HOW DO I TRACK MY ORDER?
A:  CLICK HERE.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  2 - 5 DAYS BY GROUND CARRIER.

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON MOST DELIVERIES TO SCHEDULE A DELIVERY TIME SO THAT YOU CAN INSPECT AND SIGN FOR THE BOX(ES). IF THE PACKAGE(S) ARE DAMAGED BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT. FOR MORE DETAILS CLICK HERE.

Q: WILL THE CARRIER DELIVER THE SHIPMENT INSIDE?
A: NO. DELIVERY IS CURB-SIDE ONLY. INSIDE DELIVERY SERVICE CAN BE ARRANGED FOR AN ADDITIONAL CHARGE. CALL 1-800-555-0564.

Q: WHAT DO I DO IF THE PRODUCT HAS CONCEALED DAMAGE?
A: CONTACT ADDCO WITHIN 24 HOURS AT 1-800-555-0564.

Q: WILL I NEED HELP WHEN THE PRODUCTS ARE DELIVERED?
A: MANTELS WEIGH OVER 100 LBS, FIREPLACES 35 LBS PLUS &
ELECTRIC STOVES 50 TO 75 LBS.

Q: ARE THERE ANY FREIGHT CHARGES?

A: SHIPPING IS FREE IN THE CONTINENTAL USA FOR ALL CURB SIDE DELIVERIES. THERE WILL BE AN ADDITIONAL CHARGE FOR INSIDE DELIVERY, CALL 1-800-555-0564 FOR DETAILS.

Returns / Refunds

Q: DO YOU HAVE A RETURN CANCELLATION AND REFUND POLICY?
A: YES. CLICK HERE TO READ RETURN POLICY.

Q: WHAT IS YOUR DAMAGED PRODUCT REPLACEMENT POLICY?
A. IF PRODUCT IS DEFECTIVE WE WILL REPLACE THE WHOLE UNIT OR THE DAMAGED PART(S).

Product Info

Q: ARE THE ELECTRIC FIREPLACE PRODUCTS APPROVED AND CERTIFIED?
A: YES, THE PRODUCTS HAVE BEEN CSA OR UL APPROVED.

Q: WHERE DO I FIND PRODUCT INFORMATION?
A: CLICK HERE TO VIEW THE PRODUCT PAGE.

Q: DO YOU HAVE SPEC SHEETS FOR PRODUCTS?
A: YES, SPEC SHEETS ARE PROVIDED ON EACH PAGE FOR PRODUCTS THAT REQUIRE SPEC SHEETS.

Q: WHERE DO I FIND THE PRICES?
A: ON EACH INDIVIDUAL PRODUCT PAGE OR CALL 1-800-555-0564.

Q: DO YOU HAVE THE PRODUCTS IN STOCK?
A. YES. WE USUALLY HAVE ALL PRODUCTS IN STOCK.

Q: DO YOU HAVE A CATALOG OF ALL PRODUCTS?

A: NO. YOU CAN PRINT OUT OUR WEB PAGES.

Q: HOW EFFICIENT ARE ELECTRIC FIREPLACES?
A: 100% EFFICIENT.  ALL ENERGY IS CONVERTED TO HEAT.
    
Q: DO THE ELECTRIC FIREPLACES HAVE HEATERS?
A: YES. THE ELECTRIC FIREPLACES AND STOVES HAVE HEATERS.

Q: DO YOU HAVE 240V BUILDER MODELS?

A: YES. CLICK HERE.

Q: CAN THE FLAME, BRIGHTNESS, AND HEAT BE ADJUSTED?
A: MOST OF THE UNITS HAVE CONTROLS ON THE ELECTRIC FIREPLACE OR ON THE REMOTE.
PRODUCT DETAILS CAN BE FOUND ON EACH INDIVIDUAL PRODUCT PAGE.

Q: DO I NEED SPECIAL WIRING TO INSTALL THE UNIT.
A: NO. 120V -  JUST PLUG-IT-IN TO A STANDARD OUTLET.
A: YES. 240V - ELECTRICIAN INSTALLATION RECOMMENDED.

Q: HOW MUCH HEAT DO THEY PUT OUT?
A: 750 BTUs TO 10,000 BTUs OF TOTAL HEAT.

Q: CAN I OPERATE THE UNIT WITHOUT HEAT?

A: YES. THE HEATER/FAN IS ON A SEPARATE CONTROL.

Q: WHAT DOES IT COST PER HR WITHOUT HEAT (Flame Only)?

A: COST VARIES BETWEEN $.04 - $.08/ HOUR (Varies In Each State)

Q: WHAT DOES IT COST PER HOUR WITH HEAT AND FLAME?
A: COST = VARIES BETWEEN $.08 - $.15 /HR.(Varies In Each State)

Q: HOW LONG IS THE WARRANTY?
A: 1 TO 10 YEARS FROM PURCHASE FROM THE MANUFACTURER.

Q: CAN I OPERATE THE UNIT WITH A REMOTE?
A: YES. ON/OFF OR MULTIFUNCTION REMOTES ARE AVAILABLE WITH ALL ELECTRIC FIREPLACES AND STOVES.

Q: HOW LONG DOES IT TAKE TO INSTALL AN ELECTRIC FIREPLACE?
A: NORMALLY, LESS THAN ONE HOUR.

Q: WHAT COMES WITH THE FREE-STANDING UNITS?
A: THE FIREPLACE, TRIM KIT, AND SURROUND/MANTEL.

Q: CAN I INSTALL IT MYSELF?
A: YES. THE FIREPLACE, TRIM KIT AND MANTEL ARE D.I.Y. PRODUCTS.

Q: CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR PELLET FIREPLACE?
A: YES. THE OPENING DIMENSIONS ARE REQUIRED TO SELECT AN INSERT.

Q: ARE THE SURROUND/MANTELS FREE-STANDING?
A: YES. WALL AND CORNER UNITS.

Q: CAN I USE MY EXISTING SURROUND/MANTEL?

A: YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.

Q: CAN I INSTALL THE INSERT IN AN ENTERTAINMENT CENTER?

A: YES. YOU CAN INSTALL THE FIREPLACE ANYWHERE.

Q: HOW DO I CARE FOR THE MANTEL?
A: DUST WITH A POLISH MOISTENED CLOTH. POLISH CUSHIONS THE CLOTH, ELIMINATING THE SCRATCHING THAT OCCURS WITH DRY DUSTING. DUST WILL SCRATCH THE FURNITURE SURFACE IF NOT REMOVED PROPERLY.USE A SOFT, CLEAN CLOTH THAT WON'T SCRATCH THE SURFACE. AVOID COURSE OR SCRATCHY MATERIALS OR FABRICS. AVOID USING SOAP AND WATER ON FURNITURE.

Payment Questions

Q: DO I NEED TO PAY A SALES TAX WHEN PURCHASING PRODUCTS?
A: NO. INTERNET SALES ARE TAX EXEMPT IN MOST STATES.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: VISA, MASTERCARD, DISCOVER, & AMEX. YOU CAN ALSO MAKE PURCHASES USING PAYPAL.

Q: DO YOU OFFER TERMS FOR CONSUMERS?
A: YES. WE OFFER A 2 PAYMENT/ 3PAYMENT PROGRAM. CALL FOR MORE INFORMATION AT 1-800-555-0564.

Q: ARE THERE ANY FREIGHT CHARGES?
A: SHIPPING IS FREE IN THE CONTINENTAL USA FOR ALL CURB SIDE DELIVERIES. A SHIPPING CHARGE MAY APPLY TO ORDERS BEING SHIPPED TO CANADA. THERE WILL BE AN ADDITIONAL CHARGE FOR INSIDE DELIVERY. CALL 1-800-555-0564 FOR DETAILS.

Discount Programs

Q: DO YOU HAVE UNADVERTISED SPECIALS?
A: YES. CALL 1-800-555-0564 TO CHECK ON THE PRODUCT YOU ARE INTERESTED IN PURCHASING.

Q: HOW CAN I BE NOTIFIED OF UNADVERTISED SPECIALS?
A: CLICK HERE TO BECOME AN ADDCO MEMBER.

Q: DO YOU HAVE SPECIALS AND SALES?
A: YES.
CLICK HERE TO VIEW OUR SHOOTING STAR SALE.
CLICK HERE TO VIEW THE CLOSE OUTS / DISCONTINUED ITEMS.
CLICK HERE TO VIEW CLASSIC FLAME CLOSE OUT ITEMS.
CLICK HERE TO VIEW DIMPLEX CLOSE OUT ITEMS
CLICK HERE TO VIEW OUR PORTLAND, OREGON SHOWROOM PICK UP ONLY ITEMS.

Q: DO YOU OFFER SENIOR DISCOUNTS?
A: YES. WE OFFER A SENIOR DISCOUNT FOR 50+. CALL 1-800-555-0564.

Q: WHAT ARE THE ADDCO MEMBERSHIP BENEFITS?
A: YOU WILL RECEIVE EXCLUSIVE DISCOUNTS BY SIGNING UP FOR THE ADDCO MEMBERSHIP.
YOU WILL ALSO RECEIVE PRE-SALE NOTIFICATIONS.
(You will not receive spam. Your information will not be shared with external mailing lists.)

Q: DO YOU OFFER PRICE MATCHING? $$
A: YES.  CALL 1-800-555-0564 FOR MORE INFORMATION.

Q: WHAT DISCOUNTS DO YOU OFFER? $$
A: SENIOR DISCOUNTS, MILITARY DISCOUNTS, MULTIPLE PURCHASE DISCOUNTS, & TRADE DISCOUNTS. 
CALL 1-800-555-0564 FOR MORE INFORMATION.

Canada Shipping


Q: DO YOU SHIP ELECTRIC FIREPLACE PRODUCTS TO CANADA?
A: YES. WE SHIP ALL BRANDS TO CANADA.

Q: CAN I ORDER CANADA SHIPMENTS BY PHONE?
A: YES. ALL ORDERS SHIPPING TO CANADA MUST BE ORDERED BY PHONE.

Q: HOW DO I ORDER PRODUCTS?
A: CALL 503-621-3085 OR 800-555-0564..

PAYMENT QUESTIONS

Q: DO I HAVE TO PAY TAXES?
A: YES. YOUR DUTIES & TAXES WILL BE CALCULATED BY PHONE.

Q: DO I HAVE TO PAY DUTIES?
A: YES, IF COMING FROM THE UNITED STATES. WE HAVE SEVERAL CANADIAN WAREHOUSES FROM WHICH YOU WILL NOT HAVE TO PAY DUTIES.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: CLICK HERE TO SEE ALL PAYMENT METHODS ACCEPTED.

SHIPPING QUESTIONS

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON LTL DELIVERIES TO SCHEDULE A DELIVERY TIME.
IF THE PACKAGE(S) ARE DAMAGED BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT.
FOR MORE DETAILS CLICK HERE.

Q: DO I HAVE TO PAY FREIGHT?

A: WE OFFER FREE SHIPPING.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  2-5 DAYS

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Electric fireplaces come in many sizes, small electric fireplaces, medium electric fireplaces, and large electric fireplaces.
We sell in the United States and Canada electric fireplaces, ebay electric fireplaces, and on Amazon electric fireplaces.
Click here to read our electric fireplace reviews.

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Electric Fireplaces
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ADDCO 5-Flame Testimonials

"Very good. Excellent transaction, excellent quality and easy assembly. Shipped immediately and shipper was good. Would recommend to everyone."
-R.H., FL

"Overall a wonderful experience. When I called they took the time to answer any questions I had. Products were shipped fast, were delivered on time and are exactly as described on the website, I am very pleased."
-L.C., NY

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