ADDCO
6635 N Baltimore Ave
Portland, OR 97203
(503) 621-3085

ADDCO Electric Fireplaces - Your #1 source for electric fireplaces and mantels

Frequently Asked Questions

We Ship to the USA and Canada
Call ADDCO for Great Savings! 1-800-555-0564




50+ Qualifies
Call 1-800-555-0564



Ask About Our
2014 Unadvertised Specials

Convert Any Fireplace to Electric w/ an Electric Fireplace Insert & Custom Trim Click Here
THE TRIMS ATTACH TO THE INSERT TO COVER THE FIREPLACE OPENING

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Step 1: Measure Your Fireplace Opening Front: W" x H" x D" and Back: W" x H"
Step 2: Select An Electric Insert Or Call 1-800-555-0564 For A Recommendation
Step 3: Order a Custom Trim to Cover The Opening Click Here to View Finishes

Convert Your Fireplace To Electric Q&A

Q: HOW DO I CONVERT MY FIREPLACE TO ELECTRIC?
A: STEP 1: MEASURE YOUR FIREPLACE OPENING
STEP 2: SELECT AN ELECTRIC INSERT
STEP 3: SELECT A TRIM TO COVER THE OPENING

Q: DO YOU RECOMMEND A DEDICATED CIRCUIT?
A: YES. MOST ELECTRIC FIREPLACES ARE 11-12.5 AMPS AND REQUIRE A DEDICATED CIRCUIT.

Q: ARE THEY EASY TO INSTALL?
A: YES. THEY ARE DIY PRODUCTS.

Q: WHAT DOES IT COST PER HR WITHOUT HEAT (Flame Only)?
A: COST VARIES BETWEEN $.04 - $.08/ HOUR (Varies In Each State)

Q: WHAT DOES IT COST PER HOUR WITH HEAT AND FLAME?
A: COST VARIES BETWEEN $.08 - $.15 /HR.(Varies In Each State)

Q: CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR PELLET FIREPLACE?
A: YES. THE OPENING DIMENSIONS ARE REQUIRED TO SELECT AN INSERT.

Q: CAN I USE MY EXISTING SURROUND/MANTEL?
A: YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.

Q: ARE CUSTOM TRIM FINISHES AVAILABLE?
A: YES. CLICK HERE TO VIEW FINISHES.

Order Security

Q: IS THE ONLINE CART SYSTEM SECURE TO PLACE AN ORDER THROUGH?
A: YES, ORDERS PLACED THROUGH THE WEB PAGE CART SYSTEM ARE SAFE AND SECURE.
CLICK HERE TO READ OUR PRIVACY / SECURITY POLICY.

Q: IS WWW.ELECTRICFIREPLACES.COM A SECURE SITE TO ORDER THROUGH?
A: CLICK ON LOGO TO LEARN MORE

Contact Info

Q: CAN I ORDER BY PHONE?
A: YES, CALL 1-800-555-0564 OR 1-800-965-3850

Q: WHERE ARE YOU LOCATED?
A: ADDCO'S CORPORATE OFFICE IS IN PORTLAND, OR

Q: WHAT IS ADDCO'S CONTACT INFORMATION?
A: CALL 1-800-555-0564 OR EMAIL ADDCOELECTRICCO@AOL.COM

Shipping Questions

Q: HOW DO I TRACK MY ORDER?
A:  CLICK HERE.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  2 - 5 DAYS BY GROUND CARRIER.

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON MOST DELIVERIES TO SCHEDULE A DELIVERY TIME SO THAT YOU CAN INSPECT AND SIGN FOR THE BOX(ES). IF THE PACKAGE(S) ARE DAMAGED BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT. FOR MORE DETAILS CLICK HERE.

Q: WILL THE CARRIER DELIVER THE SHIPMENT INSIDE?
A: NO. DELIVERY IS CURB-SIDE ONLY. INSIDE DELIVERY SERVICE CAN BE ARRANGED FOR AN ADDITIONAL CHARGE. CALL 1-800-555-0564.

Q: WHAT DO I DO IF THE PRODUCT HAS CONCEALED DAMAGE?
A: CONTACT ADDCO WITHIN 24 HOURS AT 1-800-555-0564.

Q: WILL I NEED HELP WHEN THE PRODUCTS ARE DELIVERED?
A: MANTELS WEIGH OVER 100 LBS, FIREPLACES 35 LBS PLUS &
ELECTRIC STOVES 50 TO 75 LBS.

Q: ARE THERE ANY FREIGHT CHARGES?

A: SHIPPING IS FREE IN THE CONTINENTAL USA FOR ALL CURB SIDE DELIVERIES. THERE WILL BE AN ADDITIONAL CHARGE FOR INSIDE DELIVERY, CALL 1-800-555-0564 FOR DETAILS.

Returns / Refunds

Q: DO YOU HAVE A RETURN CANCELLATION AND REFUND POLICY?
A: YES. CLICK HERE TO READ RETURN POLICY.

Q: WHAT IS YOUR DAMAGED PRODUCT REPLACEMENT POLICY?
A. IF PRODUCT IS DEFECTIVE WE WILL REPLACE THE WHOLE UNIT OR THE DAMAGED PART(S).

Product Info

Q: ARE THE ELECTRIC FIREPLACE PRODUCTS APPROVED AND CERTIFIED?
A: YES, THE PRODUCTS HAVE BEEN CSA OR UL APPROVED.

Q: WHERE DO I FIND PRODUCT INFORMATION?
A: CLICK HERE TO VIEW THE PRODUCT PAGE.

Q: DO YOU HAVE SPEC SHEETS FOR PRODUCTS?
A: YES, SPEC SHEETS ARE PROVIDED ON EACH PAGE FOR PRODUCTS THAT REQUIRE SPEC SHEETS.

Q: WHERE DO I FIND THE PRICES?
A: ON EACH INDIVIDUAL PRODUCT PAGE OR CALL 1-800-555-0564.

Q: DO YOU HAVE THE PRODUCTS IN STOCK?
A. YES. WE USUALLY HAVE ALL PRODUCTS IN STOCK.

Q: DO YOU HAVE A CATALOG OF ALL PRODUCTS?

A: NO. YOU CAN PRINT OUT OUR WEB PAGES.

Q: HOW EFFICIENT ARE ELECTRIC FIREPLACES?
A: 100% EFFICIENT.  ALL ENERGY IS CONVERTED TO HEAT.
    
Q: DO THE ELECTRIC FIREPLACES HAVE HEATERS?
A: YES. THE ELECTRIC FIREPLACES AND STOVES HAVE HEATERS.

Q: DO YOU HAVE 240V BUILDER MODELS?

A: YES. CLICK HERE.

Q: CAN THE FLAME, BRIGHTNESS, AND HEAT BE ADJUSTED?
A: MOST OF THE UNITS HAVE CONTROLS ON THE ELECTRIC FIREPLACE OR ON THE REMOTE.
PRODUCT DETAILS CAN BE FOUND ON EACH INDIVIDUAL PRODUCT PAGE.

Q: DO I NEED SPECIAL WIRING TO INSTALL THE UNIT.
A: NO. 120V -  JUST PLUG-IT-IN TO A STANDARD OUTLET.
A: YES. 240V - ELECTRICIAN INSTALLATION RECOMMENDED.

Q: HOW MUCH HEAT DO THEY PUT OUT?
A: 750 BTUs TO 10,000 BTUs OF TOTAL HEAT.

Q: CAN I OPERATE THE UNIT WITHOUT HEAT?

A: YES. THE HEATER/FAN IS ON A SEPARATE CONTROL.

Q: WHAT DOES IT COST PER HR WITHOUT HEAT (Flame Only)?

A: COST VARIES BETWEEN $.04 - $.08/ HOUR (Varies In Each State)

Q: WHAT DOES IT COST PER HOUR WITH HEAT AND FLAME?
A: COST = VARIES BETWEEN $.08 - $.15 /HR.(Varies In Each State)

Q: HOW LONG IS THE WARRANTY?
A: 1 TO 10 YEARS FROM PURCHASE FROM THE MANUFACTURER.

Q: CAN I OPERATE THE UNIT WITH A REMOTE?
A: YES. ON/OFF OR MULTIFUNCTION REMOTES ARE AVAILABLE WITH ALL ELECTRIC FIREPLACES AND STOVES.

Q: HOW LONG DOES IT TAKE TO INSTALL AN ELECTRIC FIREPLACE?
A: NORMALLY, LESS THAN ONE HOUR.

Q: WHAT COMES WITH THE FREE-STANDING UNITS?
A: THE FIREPLACE, TRIM KIT, AND SURROUND/MANTEL.

Q: CAN I INSTALL IT MYSELF?
A: YES. THE FIREPLACE, TRIM KIT AND MANTEL ARE D.I.Y. PRODUCTS.

Q: CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR PELLET FIREPLACE?
A: YES. THE OPENING DIMENSIONS ARE REQUIRED TO SELECT AN INSERT.

Q: ARE THE SURROUND/MANTELS FREE-STANDING?
A: YES. WALL AND CORNER UNITS.

Q: CAN I USE MY EXISTING SURROUND/MANTEL?

A: YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.

Q: CAN I INSTALL THE INSERT IN AN ENTERTAINMENT CENTER?

A: YES. YOU CAN INSTALL THE FIREPLACE ANYWHERE.

Q: HOW DO I CARE FOR THE MANTEL?
A: DUST WITH A POLISH MOISTENED CLOTH. POLISH CUSHIONS THE CLOTH, ELIMINATING THE SCRATCHING THAT OCCURS WITH DRY DUSTING. DUST WILL SCRATCH THE FURNITURE SURFACE IF NOT REMOVED PROPERLY.USE A SOFT, CLEAN CLOTH THAT WON'T SCRATCH THE SURFACE. AVOID COURSE OR SCRATCHY MATERIALS OR FABRICS. AVOID USING SOAP AND WATER ON FURNITURE.

Payment Questions

Q: DO I NEED TO PAY A SALES TAX WHEN PURCHASING PRODUCTS?
A: NO. INTERNET SALES ARE TAX EXEMPT IN MOST STATES.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: VISA, MASTERCARD, DISCOVER, & AMEX. YOU CAN ALSO MAKE PURCHASES USING PAYPAL.

Q: DO YOU OFFER TERMS FOR CONSUMERS?
A: YES. WE OFFER A 2 PAYMENT/ 3PAYMENT PROGRAM. CALL FOR MORE INFORMATION AT 1-800-555-0564.

Q: ARE THERE ANY FREIGHT CHARGES?
A: SHIPPING IS FREE IN THE CONTINENTAL USA FOR ALL CURB SIDE DELIVERIES. A SHIPPING CHARGE MAY APPLY TO ORDERS BEING SHIPPED TO CANADA. THERE WILL BE AN ADDITIONAL CHARGE FOR INSIDE DELIVERY. CALL 1-800-555-0564 FOR DETAILS.

Discount Programs

Q: DO YOU HAVE UNADVERTISED SPECIALS?
A: YES. CALL 1-800-555-0564 TO CHECK ON THE PRODUCT YOU ARE INTERESTED IN PURCHASING.

Q: HOW CAN I BE NOTIFIED OF UNADVERTISED SPECIALS?
A: CLICK HERE TO BECOME AN ADDCO MEMBER.

Q: DO YOU HAVE SPECIALS AND SALES?
A: YES.
CLICK HERE TO VIEW OUR SHOOTING STAR SALE.
CLICK HERE TO VIEW THE CLOSE OUTS / DISCONTINUED ITEMS.
CLICK HERE TO VIEW CLASSIC FLAME CLOSE OUT ITEMS.
CLICK HERE TO VIEW OUR PORTLAND, OREGON SHOWROOM PICK UP ONLY ITEMS.

Q: DO YOU OFFER SENIOR DISCOUNTS?
A: YES. WE OFFER A SENIOR DISCOUNT FOR 50+. CALL 1-800-555-0564.

Q: WHAT ARE THE ADDCO MEMBERSHIP BENEFITS?
A: YOU WILL RECEIVE EXCLUSIVE DISCOUNTS BY SIGNING UP FOR THE ADDCO MEMBERSHIP.
YOU WILL ALSO RECEIVE PRE-SALE NOTIFICATIONS.
(You will not receive spam. Your information will not be shared with external mailing lists.)

Q: DO YOU OFFER PRICE MATCHING? $$
A: YES.  CALL 1-800-555-0564 FOR MORE INFORMATION.

Q: WHAT DISCOUNTS DO YOU OFFER? $$
A: SENIOR DISCOUNTS, MILITARY DISCOUNTS, MULTIPLE PURCHASE DISCOUNTS, & TRADE DISCOUNTS. 
CALL 1-800-555-0564 FOR MORE INFORMATION.

Canada Shipping


Q: DO YOU SHIP ELECTRIC FIREPLACE PRODUCTS TO CANADA?
A: YES. WE SHIP ALL BRANDS TO CANADA.

Q: CAN I ORDER CANADA SHIPMENTS BY PHONE?
A: YES. ALL ORDERS SHIPPING TO CANADA MUST BE ORDERED BY PHONE.

Q: HOW DO I ORDER PRODUCTS?
A: CALL 509-427-7089 OR 800-555-0564..

PAYMENT QUESTIONS

Q: DO I HAVE TO PAY TAXES?
A: YES. YOUR DUTIES & TAXES WILL BE CALCULATED BY PHONE.

Q: DO I HAVE TO PAY DUTIES?
A: YES, IF COMING FROM THE UNITED STATES. WE HAVE SEVERAL CANADIAN WAREHOUSES FROM WHICH YOU WILL NOT HAVE TO PAY DUTIES.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: CLICK HERE TO SEE ALL PAYMENT METHODS ACCEPTED.

SHIPPING QUESTIONS

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON LTL DELIVERIES TO SCHEDULE A DELIVERY TIME.
IF THE PACKAGE(S) ARE DAMAGED BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT.
FOR MORE DETAILS CLICK HERE.

Q: DO I HAVE TO PAY FREIGHT?

A: WE OFFER FREE SHIPPING.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  2-5 DAYS

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Canada Orders Click Here 1-800-555-0564

Spacecraft
Clearance: $477.00

Espresso Mantel

Model# 26MM1197ESP
47 1/2"W 33"H 15"D
Weight: 134 lbs.
Print Photo
& Order Click Here
 


  • Classic Flame
  • Electric Fireplace
  • 26EF022GRA Insert
  • w/ Digital Display
  • Insert: 26"W 17"H
  • Frosted Doors
  • All LED Technology
  • Fixed Glass Front
  • Logs Included
  • Flame Only or
  • Flame w/ Heat
  • 4600BTU Heater w/ Fan
  • 1Yr Ltd Warranty



FREE
Multifunction Remote


Was: $1199.00
Now: $477.00

Free Shipping
No Sales Tax




Qualifies for Terms

Spacecluster
Clearance: $497.00

Engineered Embossing Oak Mantel

# 26MM5516-PC72
47 1/2"W 31"H 15 1/2"D
Weight: 105 lbs.
Print Photo
& Order Click Here
 


  • Classic Flame
  • Electric Fireplace
  • 26EF022GRA Insert
  • w/ Digital Display
  • Insert: 26"W 17"H
  • Frosted Doors
  • All LED Technology
  • Fixed Glass Front
  • Logs Included
  • Flame Only or
  • Flame w/ Heat
  • 4600BTU Heat/Fan
  • 1Yr Ltd Warranty



FREE
Multifunction Remote

Was: $619.00
Now: $497.00

Free Shipping
No Sales Tax




Qualifies for Terms

Spacelaunch Infrared
Clearance: $697.00

Antique Oak Mantel

Model# 23CE713AOK-0103
42"W 39"H 28"D
Weight: 114 lbs.
Print Photo
& Order Click Here
 


  • Warms 500ft+
  • Classic Flame
  • Infrared Fireplace
  • 23II210GRA Insert
  • All LED Technology
  • w/ Digital Display
  • Brightness Dimmer
  • Thermostat
  • 3 Infrared Quartz Tubes
  • Flame Only or
  • Flame w/ Heat
  • 5200BTU Heater w/ Fan
  • 1Yr Ltd Warranty


FREE
Multifunction Remote

 

Was: $1149.00
Now: $697.00

Free Shipping
No Sales Tax



Qualifies for Terms


Spacerover
Clearance: $397.00

FREE Oak Mantel

# R21F26DA2
40 "W 40"H 17 1/4"D
Weight: 72lbs.

Print Photo
& Order Click Here


  • Electric Fireplace
  • DF2690 Insert
  • FREE Mantel
  • Heater Top/Front
  • Tinted Glass Front
  • 3-D Flame Patent
  • No Brick Background
  • Logs Included
  • Flame Only or
  • Flame w/ Heat
  • 5000BTU Heat/Fan
  • 2Yr Ltd Warranty



FREE
On/Off Remote



Was: $777.00
Now: $397.00

Free Shipping
No Sales Tax



Qualifies for Terms

Spaceflight
Clearance: $247.00

Black Glass
w/ Aluminum Accent

# 35HF500ARA-04
35 1/2"W 16 1/4"H 5"D
Weight: 37 lbs.

Side View w/ LED
Backlight Click Here

Print Photo
& Order Click Here


  • Classic Flame
  • Electric Fireplace
  • Hang on the Wall Only
  • Glass Front
  • Heater Beneath Unit
  • On/Off LED Backlight:
  • Blue, Yellow, Pink
  • Translucent Rocks
  • 6' Cord - Right Side
  • High / Low Heat
  • Flame Only or
  • Flame w/ Heat
  • 4600BTU Heater w/ Fan
  • 1Yr Ltd Warranty



FREE
Multifunction Remote



Was: $449.00
Now: $247.00

Free Shipping
No Sales Tax



Qualifies for Terms

Spacetime
Clearance: $97.00


# DBL2000-DZ3
Insert: 17 3/4"W 21 3/4"H 11"D
Trim: 20 1/2"W 23 3/4"H
Weight: 41 lbs.
Print Photo
& Order Click Here


  • ADDCO Universe
  • Electric Fireplace
  • Black Trim
  • Screen Grill
  • Tinted Glass Front
  • Includes Logset
  • Flame Only or
  • Flame w/ Heat
  • 5000BTU Heater w/ Fan
  • Discontinued



FREE
Multifunction Remote

Was: $577.00
Now: $97.00

Free Shipping
No Sales Tax



Qualifies for Terms



Spacestation Infrared
Clearance: $697.00

Oak Mantel

Model# 23WM350OAK
40"W 38"H 13 1/2"D
Weight: 106 lbs.
Print Photo
& Order Click Here
 


  • Classic Flame
  • Electric Fireplace
  • Infrared
  • Warms 700ft+
  • 23II210GRA Insert
  • All LED Technology
  • w/ Digital Display
  • Thermostat
  • Brightness Dimmer
  • 3 Infrared Quartz Tubes
  • Flame Only or
  • Flame w/ Heat
  • 5200BTU Heater w/ Fan
  • 1Yr Ltd Warranty


FREE
Multifunction Remote

Was: $1149.00
Now: $697.00

Free Shipping
No Sales Tax



Qualifies for Terms


Spaceage
Clearance: $347.00


# 26EF022GRA
26"W 17"H 9"D
Weight: 56 lbs.
  Print Photo
& Order Click Here
   


  • Classic Flame
  • Electric Fireplace
  • w/ Digital Display
  • Insert: 26"W 17"H
  • All LED Technology
  • Fixed Glass Front
  • Logs Included
  • Thermostat
  • Flame Only or
  • Flame w/ Heat
  • 4600BTU Heater w/ Fan
  • 1Yr Ltd Warranty



FREE
Multifunction Remote


Was: $499.00
Now: $347.00

Free Shipping
No Sales Tax



Qualifies for Terms

Senior Discount Phone Orders Only 1-800-555-0564
We Ship to Canada - Click Here for Order Information

Electric Fireplaces
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Fireplace Info

Electric Fireplaces
CSA or UL
Tested & certified

ADDCO 5-Flame Testimonials

"Very good. Excellent transaction, excellent quality and easy assembly. Shipped immediately and shipper was good. Would recommend to everyone."
-R.H., FL

"Overall a wonderful experience. When I called they took the time to answer any questions I had. Products were shipped fast, were delivered on time and are exactly as described on the website, I am very pleased."
-L.C., NY

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