ADDCO takes seriously the issue of safeguarding your privacy
online. We do not share the information you provide with any
other company, outside source, or any person not employed by
ADDCO. Every transaction conducted online or by phone is
secured for your protection. To process a payment, ADDCO does
collect some information about you, including credit card and
contact information. The information is used for the sole purpose
of conducting the sale of an electric fireplace or other product
ADDCO offers on the website. If you use a credit card to purchase
a product online or by phone, we will charge the credit card
the exact purchase price. There are no hidden taxes, fees, or
charges. After the sale has been completed, the credit card
information is deleted from our system and/or destroyed. The
charge will appear on your credit card statement under ADDCO.
If you any questions regarding our privacy statement we encourage
you to call 1-800-555-0564.
It is your responsibility to review your order and ensure that
the order is correct. Any changes to the order must be made
within 24 hours of placing your order by calling 1-800-555-0564
All non-defective returns may be subject to a restocking fee.
Visa, Master Card, and Discover are accepted.
If you order by phone, your credit card is charged when the
order is placed.
If you order online, your credit card is charged after your
order confirmation has been sent.
Amazon Payments and Paypal are accepted via online orders only.
Item availability and prices are subject to change without notice.
Manufacturer warranties are in effect at time of purchase.
Manufacturer specifications are subject to change without notice.
ADDCO is not responsible for typographical errors on our website.
Please allow 24 - 48 hours to process your order, to allow you
time to make any changes to your order before we ship. Normally,
it takes 3-7 days to reach any terminal within the continental
US from Portland, Oregon.
Your order will be shipped by FedEx Ground or a ground freight
Orders shipped by FedEx Ground require a signature at delivery.
If you are not available to sign for the shipment, you can make
arrangements with FedEx to pick up the shipment at the nearest
Orders shipped by a ground freight company are strapped on a
pallet and require a delivery appointment. The closest terminal
to your location will call you to arrange an outside delivery.
The freight company will only take the product(s) off the truck
by lift gate, which is called curbside delivery. The freight
carrier will does not offer inside delivery and will not assemble
your products for you. Most boxes weigh 50-200 lbs. Be aware
that you may need assistance moving the freight from the delivery
truck to your location, since it is an outside curbside delivery.
You are required to sign for your package after you have inspected
the boxes. Please write "subject to inspection" next
to your signature on the delivery receipt. If you do not thoroughly
inspect each package, we cannot and will not be responsible
for any claims made regarding damaged items.
The delivery time-frame that we provide is an estimation, not
a guarantee. ADDCO will not be held responsible for weather
related and other delays beyond our control. We recommend that
you schedule any installation related appointments AFTER you
have received your order to avoid any scheduling problems.
YOU ARE REQUIRED TO INSPECT THE PACKAGING ON ALL BOXES FOR POSSIBLE
DAMAGE BEFORE SIGNING FOR THE DELIVERY. IF THE BOXES ARE SEVERELY
DAMAGED, YOU NEED TO INSPECT THE CONTENTS INSIDE THE BOX FOR
DAMAGE. WE WILL NOT BE RESPONSIBLE FOR ANY CLAIMS FOR DAMAGED
PRODUCTS IF YOU FAIL TO MARK ON THE DELIVERY RECEIPT THAT THE
PRODUCT IS DAMAGED. If your package(s) is deemed too damaged
for delivery, you must write "damaged - refused delivery"
on the shipping receipt. Some orders have multiple packages.
Only refuse the damaged items and accept any boxes that are
not damaged. Some packages will show slight damage normal to
shipping. On the delivery receipt, make note of ANY damages
when you sign for your order. Please inspect the product immediately
for any possible concealed damage. In order for ADDCO to make
any replacements, we must be notified BY TELEPHONE of any damages
within 24 hours of delivery. In the rare event that damage has
occured, ADDCO will replace the damaged item or part, only if
you have followed our delivery instructions.
If you decide to file a damaged claim with the freight company,
ADDCO assumes no responsiblity for the return, replacement,
or refund of the damaged freight.
If you are setting your product aside for a future
project, you must not wait to inspect your order. ADDCO will
not be able to assist you if there is any damage or missing
parts that have not been reported within 24 hours of receiving
For damaged or defective parts, our warehouse technician will
determine whether repair or replacement is necessary. You may
be directed to the manufacturer at the warehouse technician's
discretion. Replacement parts may have to be ordered from the
manufacturer and normally take 1-2 weeks to arrive. Occasionally,
parts orders may take up to 4-6 weeks, since most of the parts
are manufactured overseas. If repairs are needed, you will receive
instructions on how to complete the repairs, as this is a DIY
product. If you decide not to repair or replace the parts, the
order may be returned under our standard return policy and you
will be responsible for return shipping charges and a restocking
The warranty is provided by the manufacturer of the product
you have purchased. Please refer to the user manual for warranty
information and contact the manufacturer for all warranty related
questions and concerns. The manufacturer may request a copy
of the original invoice in order to provide warranty assistance.
We do not offer inside delivery.
If you need to cancel your order, you must call 1-800-555-0564
or email firstname.lastname@example.org for an authorization number
within 24 hours of placing your order. Once an order has been
shipped, it cannot be canceled without incurring return freight
charges and a restocking charge. If you refuse your shipment,
you will be charged freight and a restocking fee.
Custom trim orders must be canceled within 24 hours of placing
your order. Once they have shipped, we do not accept any returns
or cancellations of custom trims and you will not receive a
If you decide to return an item(s) you have ordered, you must
call 1-800-555-0564 for an authorization number within 48 hours
of receiving your product(s). All non-defective returns
must be made within 10 days. A RESTOCKING CHARGE PLUS RETURN
FREIGHT FEES WILL BE APPLICABLE ON ALL RETURNS. ADDCO will not
accept returned merchandise beyond 30 days of the date of delivery.
You must save all packing materials and repack the unit and
all other accessories as received. ADDCO must receive the unit
and all other accessories in good condition before we will refund
Custom trim orders cannot be returned and will not be refunded.
Please note that the finishes shown on our website are a representation
and may vary slightly from the actual finish that you receive.
ADDCO will not be held liable for these variances.
ADDCO CONTACT INFORMATION
For damaged shipments, shipping, parts, and/or installation
questions, or warranty coverage, call 1-800-555-0564.
For Installation Assistance by Phone, Call 1-800-555-0564.