ADDCO
6635 N Baltimore Ave
Portland, OR 97203
(503) 621-3085

ADDCO Electric Fireplaces - Your #1 source for electric fireplaces and mantels

Disclaimer & Shipping Policy

ADDCO Policy
Canada Orders Click Here


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Step 1: Measure Your Fireplace Opening Front: W" x H" x D" and Back: W" x H"
Step 2: Select An Electric Insert Or Call 1-800-555-0564 For A Recommendation
Step 3: Order a Custom Trim to Cover The Opening Click Here to View Finishes


PRIVACY POLICY

ADDCO takes seriously the issue of safeguarding your privacy online. We do not share the information you provide with any other company, outside source, or any person not employed by ADDCO. Every transaction conducted online or by phone is secured for your protection. To process a payment, ADDCO does collect some information about you, including credit card and contact information. The information is used for the sole purpose of conducting the sale of an electric fireplace or other product ADDCO offers on the website. If you use a credit card to purchase a product online or by phone, we will charge the credit card the exact purchase price. There are no hidden taxes, fees, or charges. After the sale has been completed, the credit card information is deleted from our system and/or destroyed. The charge will appear on your credit card statement under ADDCO. If you any questions regarding our privacy statement we encourage you to call 1-800-555-0564.


IMPORTANT INFORMATION

It is your responsibility to review your order and ensure that the order is correct. Any changes to the order must be made within 24 hours of placing your order by calling 1-800-555-0564 .

All non-defective returns may be subject to a restocking fee.
Visa, Master Card, and Discover are accepted.
If you order by phone, your credit card is charged when the order is placed.
If you order online, your credit card is charged after your order confirmation has been sent.
Amazon Payments and Paypal are accepted via online orders only.
Item availability and prices are subject to change without notice.
Manufacturer warranties are in effect at time of purchase.
Manufacturer specifications are subject to change without notice.
ADDCO is not responsible for typographical errors on our website.

DELIVERY POLICY

Please allow 24 - 48 hours to process your order, to allow you time to make any changes to your order before we ship. Normally, it takes 3-7 days to reach any terminal within the continental US from Portland, Oregon.

Your order will be shipped by FedEx Ground or a ground freight company.
Orders shipped by FedEx Ground require a signature at delivery. If you are not available to sign for the shipment, you can make arrangements with FedEx to pick up the shipment at the nearest FedEx terminal.
Orders shipped by a ground freight company are strapped on a pallet and require a delivery appointment. The closest terminal to your location will call you to arrange an outside delivery. The freight company will only take the product(s) off the truck by lift gate, which is called curbside delivery. The freight carrier will does not offer inside delivery and will not assemble your products for you. Most boxes weigh 50-200 lbs. Be aware that you may need assistance moving the freight from the delivery truck to your location, since it is an outside curbside delivery.
You are required to sign for your package after you have inspected the boxes. Please write "subject to inspection" next to your signature on the delivery receipt. If you do not thoroughly inspect each package, we cannot and will not be responsible for any claims made regarding damaged items.

The delivery time-frame that we provide is an estimation, not a guarantee. ADDCO will not be held responsible for weather related and other delays beyond our control. We recommend that you schedule any installation related appointments AFTER you have received your order to avoid any scheduling problems.

DAMAGE POLICY

YOU ARE REQUIRED TO INSPECT THE PACKAGING ON ALL BOXES FOR POSSIBLE DAMAGE BEFORE SIGNING FOR THE DELIVERY. IF THE BOXES ARE SEVERELY DAMAGED, YOU NEED TO INSPECT THE CONTENTS INSIDE THE BOX FOR DAMAGE. WE WILL NOT BE RESPONSIBLE FOR ANY CLAIMS FOR DAMAGED PRODUCTS IF YOU FAIL TO MARK ON THE DELIVERY RECEIPT THAT THE PRODUCT IS DAMAGED. If your package(s) is deemed too damaged for delivery, you must write "damaged - refused delivery" on the shipping receipt. Some orders have multiple packages. Only refuse the damaged items and accept any boxes that are not damaged. Some packages will show slight damage normal to shipping. On the delivery receipt, make note of ANY damages when you sign for your order. Please inspect the product immediately for any possible concealed damage. In order for ADDCO to make any replacements, we must be notified BY TELEPHONE of any damages within 24 hours of delivery. In the rare event that damage has occured, ADDCO will replace the damaged item or part, only if you have followed our delivery instructions.

If you decide to file a damaged claim with the freight company, ADDCO assumes no responsiblity for the return, replacement, or refund of the damaged freight.

If you are setting your product aside for a future project, you must not wait to inspect your order. ADDCO will not be able to assist you if there is any damage or missing parts that have not been reported within 24 hours of receiving the order.

REPAIR POLICY

For damaged or defective parts, our warehouse technician will determine whether repair or replacement is necessary. You may be directed to the manufacturer at the warehouse technician's discretion. Replacement parts may have to be ordered from the manufacturer and normally take 1-2 weeks to arrive. Occasionally, parts orders may take up to 4-6 weeks, since most of the parts are manufactured overseas. If repairs are needed, you will receive instructions on how to complete the repairs, as this is a DIY product. If you decide not to repair or replace the parts, the order may be returned under our standard return policy and you will be responsible for return shipping charges and a restocking fee.

MANUFACTURER WARRANTY

The warranty is provided by the manufacturer of the product you have purchased. Please refer to the user manual for warranty information and contact the manufacturer for all warranty related questions and concerns. The manufacturer may request a copy of the original invoice in order to provide warranty assistance.

INSIDE DELIVERY

We do not offer inside delivery.

CANCELLATION POLICY

If you need to cancel your order, you must call 1-800-555-0564 or email addcofireplaces@aol.com for an authorization number within 24 hours of placing your order. Once an order has been shipped, it cannot be canceled without incurring return freight charges and a restocking charge. If you refuse your shipment, you will be charged freight and a restocking fee.
Custom trim orders must be canceled within 24 hours of placing your order. Once they have shipped, we do not accept any returns or cancellations of custom trims and you will not receive a refund.

RETURN POLICY

If you decide to return an item(s) you have ordered, you must call 1-800-555-0564 for an authorization number within 48 hours of receiving your product(s).
All non-defective returns must be made within 10 days. A RESTOCKING CHARGE PLUS RETURN FREIGHT FEES WILL BE APPLICABLE ON ALL RETURNS. ADDCO will not accept returned merchandise beyond 30 days of the date of delivery.

Return Shipping: You must save all packing materials and repack the unit and all other accessories as received. ADDCO must receive the unit and all other accessories in good condition before we will refund your money.

Custom trim orders cannot be returned and will not be refunded. Please note that the finishes shown on our website are a representation and may vary slightly from the actual finish that you receive. ADDCO will not be held liable for these variances.

ADDCO CONTACT INFORMATION


For damaged shipments, shipping, parts, and/or installation questions, or warranty coverage, call 1-800-555-0564.
For Installation Assistance by Phone, Call 1-800-555-0564.

 

Spacecluster
Clearance: $497.00

Engineered Embossing Oak Mantel

# 26MM5516-PC72
47 1/2"W 31"H 15 1/2"D
Weight: 105 lbs.
Print Photo
& Order Click Here
 


  • Classic Flame
  • Electric Fireplace
  • 26EF022GRA Insert
  • w/ Digital Display
  • Insert: 26"W 17"H
  • Frosted Doors
  • All LED Technology
  • Fixed Glass Front
  • Logs Included
  • Flame Only or
  • Flame w/ Heat
  • 4600BTU Heat/Fan
  • 1Yr Ltd Warranty



FREE
Multifunction Remote

Was: $619.00
Now: $497.00

Free Shipping
No Sales Tax




Qualifies for Terms

Spacenova
Clearance: $127.00

Black
Shown w/ Pebbles

# 537UR
Insert: 16"W 23"H 4 1/4"D
Trim: 25"W 23 1/4"H 5 1/4"D
Viewing Area: 12"W 7"H
Weight: 55 lbs.
Print Photo
& Order Click Here
 


  • Burley
  • Electric Fireplace
  • Hang on the Wall or
  • Insert Into Wall
  • No Glass Front
  • Heater Below Top Trim
  • Pebbles & Logs
  • Cooling Fan
  • Flame Only or
  • Flame w/ Heat
  • 4500BTU Heater w/ Fan
  • Oakham
  • Discontinued



FREE
Multifunction Remote

Was: $277.00
Now: $127.00

Free Shipping
No Sales Tax



Qualifies for Terms


Spacetravel
Clearance: $497.00


# 39EB364ARS
Min. Opening: 37"W 31"H
38 3/4"W 32 3/4"H 15 1/3"D
Back: 22"W 27 3/5"H
Viewing Area: 36"W 27"H
Weight: 90 lbs.
No Mantels Available
  Print Photo
& Order Click Here
   


  • Classic Flame
  • Electric Fireplace
  • Hardwire 120/208/240V
  • Service From Front
  • Install Permanently
  • Plug Kit Not Included
  • Thermostat Not Included
  • No Glass Doors
  • Brick Side Panels
  • Mesh Pull Screen
  • Flame Only or
  • Flame w/ Heat
  • 4800/9200 BTU Heater w/ Fan
  • 2Yr Ltd Warranty


FREE
Multifunction Remote


Was: $1099.00
Now: $497.00

Free Shipping
No Sales Tax



Qualifies for Terms

Spacetime
Clearance: $97.00


# DBL2000-DZ3
Insert: 17 3/4"W 21 3/4"H 11"D
Trim: 20 1/2"W 23 3/4"H
Weight: 41 lbs.
Print Photo
& Order Click Here


  • ADDCO Universe
  • Electric Fireplace
  • Black Trim
  • Screen Grill
  • Tinted Glass Front
  • Includes Logset
  • Flame Only or
  • Flame w/ Heat
  • 5000BTU Heater w/ Fan
  • Mercury
  • Discontinued



FREE
Multifunction Remote

Was: $577.00
Now: $97.00

Free Shipping
No Sales Tax



Qualifies for Terms

Senior Discount Phone Orders Only 1-800-555-0564
We Ship to Canada - Click Here for Order Information

Electric Fireplaces
Browse Clearance

ADDCO Discounts







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Fireplace Info

Electric Fireplaces
CSA or UL
Tested & certified

ADDCO 5-Flame Testimonials

"Very good. Excellent transaction, excellent quality and easy assembly. Shipped immediately and shipper was good. Would recommend to everyone."
-R.H., FL

"Overall a wonderful experience. When I called they took the time to answer any questions I had. Products were shipped fast, were delivered on time and are exactly as described on the website, I am very pleased."
-L.C., NY

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Contemporary
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